Welcome to the Support Center for The Realm, where we guide you through every step of digital land ownership, property discovery on the virtual islands, and provide personalized customer service. Whether you’re a new explorer or a seasoned owner, our dedicated resources and team are here to ensure your journey is seamless, transparent, and rewarding.


VMax Properties™ AUCTION Support Services
FOR THE SECONDARY MARKET EXCHANGE
Support Center
1. Digital Land Title Ownership Process
Owning digital real estate in The Realm is designed to be secure, streamlined, and fully integrated with blockchain technology. Our process ensures verified ownership and transparency every step of the way:
Step 1: Registration and Onboarding
- Create Your Account: Sign up on the official The Realm platform using your email or social login credentials.
- eWallet Setup: Link or set up your secure digital eWallet. This wallet is essential for managing your NFT transactions, royalty earnings, and other digital assets.
Step 2: Identity Verification
KYC Compliance: Complete our Know Your Customer (KYC) verification process to ensure secure and legal transactions. This step helps safeguard the community and maintain regulatory compliance.
AML Checks:
Your submitted documents undergo Anti-Money Laundering verification, ensuring a transparent and secure marketplace for everyone.
Step 3: Property Selection
Explore Listings:
Browse our curated selection of NFT Land Titles. Each title represents a unique virtual plot, complete with its own blockchain-verified certificate.
Digital Certificates:
Upon purchase, you’ll receive a Pre-Construction Certificate of Ownership (PCC), establishing your claim even before any virtual development begins.
Step 4: Purchase and Blockchain Verification With Secure Transaction:
Finalize your purchase through our platform’s secure payment system. Your transaction is notarized on the blockchain as a non fungible transaction. Your PCC will be immediately sent to your eWallet on file with us, ensuring an immutable, tamper-proof record of transaction and with our Patented process of POC, every transaction will be recorded and you can be sure its recorded as a anonymous taxable event if you need it in the future for taxation.
Smart Contracts:
Automated smart contracts execute the terms of the sale, releasing your verified NFT Land Title directly into your Virtual Wallet.
Confirmation & Receipt:
Once the process is complete, you’ll receive instant confirmation and access to your digital certificate, marking the start of your journey in The Realm.
Step 5: Ongoing Ownership Benefits and *(Royalty) Payments:
With each special event hosted on your property or within the community, your linked VWallet gets credited with automated royalty payments—provided you’re enrolled with a Fanbase-enabled Apex NFT Gold or Platinum Card.
Community Status:
Enjoy the prestige of exclusive membership within a pioneering digital community, with opportunities to leverage your virtual asset for future events and investment potential.
2. Finding Properties on The Islands in The Realm
Discovering the perfect piece of digital real estate on The Realm is an engaging and intuitive experience, crafted to empower every potential owner.
LAND TITLE LISTINGS
Visual Interface:
Use our dynamic, interactive listing page of Land Titles available to navigate the islands within The Realm 9-Island Vault Page. HERE
Filter & Search:
Customize your search by location, property type, size, or price. Whether you’re looking for event hubs, commercial spaces, or serene retreats, our tools help you zero in on your ideal plot.
Property Listings and Details
Detailed Listings:
Each property listing provides comprehensive information, including high-resolution digital renders, unique features, and historical transaction data.
Virtual Tours:
Enjoy immersive virtual tours that allow you to visualize your future space. Explore design concepts, architectural possibilities, and potential upgrades that VMax Architectural Services offers.
Ownership History:
Access transparent records of previous transactions and upgrades logged on the blockchain, giving you confidence in the property’s provenance and value.
Smart Discovery Tools
Personalized Recommendations:
Our platform leverages your preferences and past interactions to suggest properties that fit your digital lifestyle.
Real-Time Updates:
Receive notifications about newly listed properties and upcoming events, ensuring you never miss the chance to claim your slice of digital paradise.
3. Customer Service
Our customer service team is dedicated to providing prompt, knowledgeable, and friendly support to enhance your experience in The Realm.
Help Desk and Support Channels
Live Chat:
Connect instantly with our support agents through live chat. Whether you need assistance during the purchase process or have post-ownership queries, our team is ready to help.
Ticketing System:
Submit a support ticket via our online form. Our responsive team tracks every inquiry, ensuring you receive personalized resolutions in a timely manner.
Email and Phone Support:
Reach out via our dedicated customer service email or hotline for complex issues or further assistance.
Self-Service Resources
FAQs:
Access our comprehensive FAQ section covering common topics from blockchain verification to event royalty distributions, and troubleshooting access issues.
Tutorials & Guides:
Follow step-by-step guides on setting up your VWallet, completing KYC, navigating our interactive map, and making the most of your digital property. Our instructional videos and detailed articles walk you through every process.
Community Forums:
Join discussions on Discord and other community members, share experiences, and gain insights into maximizing your investment in The Realm.
Dedicated Support for VMax Architectural Services
Design Consultations:
Have a consultation or request additional support for bespoke architectural services. Our support team coordinates with VMax experts to ensure your digital build meets your vision.
Project Inquiries:
Track the progress of your virtual construction project and receive regular updates on milestones and technical integration points.
Customer Satisfaction Commitment
Feedback Loop:
Your satisfaction is our priority. We actively seek and welcome feedback to continuously enhance our service offerings.
Continuous Improvement:
We regularly update our support resources and technology to provide an ever-improving experience tailored to our community’s evolving needs.
The Realm is here to empower your digital journey with transparent processes, cutting-edge technology, and exceptional customer care. Whether you’re acquiring a digital land title, exploring our virtual islands, or seeking support from our dedicated team, we’re committed to delivering an experience that is secure, engaging, and forward-thinking.
For further assistance or to explore more resources on digital real estate, please visit our FAQs page or contact our support team directly. For all other inquires please visit our Legal Archives.
Welcome to the future of virtual property ownership in The Realm!


© Copyright The Realm™ 2025 | All Rights Reserved | ZenChip PRIME Corp. | Alchemy Studios, LLC.